The covers they made for my basement window wells are solidly built and attractive looking, and the fit is perfect. It took about a month for the covers to be installed after I placed the order, so they could be a little more realistic about the projected timeframe. The email I received after placing the initial order also said I would be contacted within 24 hours to schedule a time for them to measure my window wells. However, after several days went by with no contact, I was able to chat with someone on their website who informed me of when they would be able to do the measurements. While the product itself is excellent, they could probably do a little more to communicate with the customer about the process. I would still recommend this company just for the quality of the covers.